Help / Contact Us
Contact Us
We’re a team of real people who care deeply about every piece we create and every client we serve.
Whether you have a question about an order, a collection, a blessing, a partnership, or simply wish to learn more about ARIN London, we’re always pleased to hear from you.
CUSTOMER CARE
For enquiries relating to:
• Orders
• Deliveries
• Returns & exchanges
• Warranty claims
• Product information
• Sizing guidance
• Jewellery care
• The ARIN 1,000-Hour Blessing Rite
Please contact:
We aim to respond to customer enquiries within 24–48 business hours, Monday to Friday, excluding public holidays.
For order-related enquiries, please include your order number where available to help us assist you more efficiently.
GENERAL ENQUIRIES
For enquiries relating to:
• ARIN London
• Wholesale opportunities
• Careers
• Business enquiries
• Partnerships
• General information
Please contact:
info@arinlondon.com
We aim to respond within 48–72 business hours.
CORPORATE & GIFTING
Planning a corporate gifting programme, event gifting, client appreciation project, brand activation, or larger-volume order?
Please contact: info@arinlondon.com.
Subject: Corporate Gifting Enquiry
Please include:
• Estimated quantity
• Preferred delivery timeframe
• Product preferences
• Personalisation requirements where applicable
• Delivery destination
Minimum order requirements, availability, lead times, and project acceptance may vary depending on the nature of the request.
SACRED SERVICES & BLESSING CONSULTATIONS
For enquiries relating to:
• Personal blessing consultations
• Ceremonial services
• Renewal blessings
• Gifting with intention
• Sacred Services appointments
Please contact: care@arinlondon.com
Subject: Sacred Service Enquiry
All Sacred Services are subject to availability and advance appointment arrangements.
We aim to respond to Sacred Service enquiries within 48 business hours.
PERSONALISATION & ENGRAVING
For engraving requests, personalisation enquiries, or questions regarding customisation options, please contact: care@arinlondon.com
Subject: Personalisation Enquiry
Personalised, engraved, bespoke, and made-to-order items may be subject to additional terms, production times, and return restrictions.
PRESS, MEDIA & COLLABORATIONS
For:
• Editorial features
• Press enquiries
• Media opportunities
• Interviews
• Press samples
• Influencer partnerships
• Brand collaborations
Please contact:
info@arinlondon.com
Subject: Press Enquiry
or
Subject: Collaboration Enquiry
Please include:
• Publication, platform, or organisation
• Nature of the request
• Proposed timeline
• Relevant deadlines
We aim to review and respond to media and collaboration enquiries as promptly as possible.
Submission of an enquiry does not guarantee acceptance, participation, collaboration, product provision, interview availability, or future engagement.
OUR SOCIAL CHANNELS
We are active on Instagram and TikTok at @arin.london.
While we monitor social media messages during business hours, we recommend contacting us by email for matters requiring account verification, order support, warranty claims, legal enquiries, or formal documentation.
Email correspondence provides the most reliable and secure method of communication.
BEFORE YOU CONTACT US
Many common questions are answered within our:
• Frequently Asked Questions
• Shipping & Delivery Policy
• Returns, Refunds & Exchanges Policy
• Jewellery Care Guide
• Our Promise & Warranty
These resources may provide an immediate answer to your enquiry.
OUR COMMITMENT
We strive to provide thoughtful, professional, and fair support to every client.
If an issue arises, we will make reasonable efforts to investigate, communicate clearly, and work towards an appropriate resolution in accordance with our policies, legal obligations, and commitment to client care.
IMPORTANT INFORMATION
Response times provided on this page are estimates only and may vary depending on enquiry volume, public holidays, seasonal demand, operational requirements, and the complexity of individual requests.
ARIN London reserves the right to update contact information, response targets, services, enquiry categories, and communication procedures from time to time.
CONTACT DIRECTORY
Customer Care
care@arinlondon.com
General Enquiries
info@arinlondon.com.
Corporate Gifting
info@arinlondon.com.
Press & Media
info@arinlondon.com.
Partnerships & Collaborations
info@arinlondon.com.