Help / Returns & Exchanges
RETURNS, REFUNDS & EXCHANGES
Need to return or exchange an item? Request a Return or Exchange
YOUR RIGHT TO RETURN
You may return any eligible, unworn ARIN London item within 30 days of delivery for a refund to your original payment method or exchange, subject to the terms of this policy.
This policy is provided in addition to, and does not affect, your statutory rights under applicable consumer protection laws.
All returns, refunds, exchanges, store credits, and other remedies are subject to inspection and approval by ARIN London.
CONDITION OF RETURNS
To qualify for a return or exchange, items must:
• Be unworn, unused, and in their original condition, free from perfume, cosmetics, lotions, odours, stains, scratches, marks, damage, alterations, cleaning attempts, repairs, tampering, or any other indication of use
• Be returned with all original ARIN London packaging, including the keepsake box, certificate card, protective materials, and any complimentary gifts or promotional items supplied with the order
• Be accompanied by proof of purchase or the original order confirmation
• Be received by ARIN London within 30 days of the delivery date
Items returned without their original packaging, certificates, documentation, or promotional items may be refused or subject to a reduction in refund value where permitted by law.
NON-RETURNABLE ITEMS
The following items cannot be returned, exchanged, cancelled after production has commenced, or refunded unless faulty, damaged on arrival, or not as described:
• Personalised items, including names, initials, dates, monograms, messages, custom sizing, or other customer-requested modifications
• Engraved jewellery, whether the engraving was selected from standard options or supplied by the customer
• Bespoke, made-to-order, custom-made, or specially commissioned pieces
• Earrings removed from their original sealed hygiene packaging
• Items marked as Final Sale, Clearance, Outlet, Sale, Non-Returnable, or similar wording at the time of purchase
• Gift cards, e-gift cards, store credit, promotional vouchers, or similar products
• Complimentary gifts, gifts with purchase, promotional items, or bonus products received as part of a promotion
• Skin irritation, allergic reactions, skin discolouration, sensitivities, or other physical responses resulting from individual skin chemistry, allergies, sensitivities, medical conditions, medications, environmental factors, or personal circumstances
• Natural variations in gemstones, pearls, shells, crystals, or other natural materials, including differences in colour, pattern, inclusions, texture, transparency, shape, size, or appearance
• Minor differences between product photographs and the item received resulting from natural material variation, lighting conditions, photography, screen displays, or device settings
As personalised, engraved, bespoke, custom-made, and made-to-order items are created specifically for you and cannot be resold, these items are excluded from standard cancellation, return, exchange, and refund rights except where required by law.
Customers are responsible for ensuring that all personalisation details, engraving text, dates, initials, symbols, sizes, and other customisation requests are correct before placing an order. Customer errors do not qualify for return, exchange, or refund.
HOW TO RETURN OR EXCHANGE
To begin your return or exchange request, please click Request
or contact care@arinlondon.com with your order number and the reason for your request.
Our Client Care team will provide return instructions and, where applicable, a return authorisation.
Please ensure your item is securely packaged and returned using a tracked and insured delivery service.
Once your piece has been received and inspected, we will notify you of the outcome of your request.
Returns or exchanges submitted without prior authorisation may be subject to processing delays.
RETURN SHIPPING OPTIONS
Option 1: Use an ARIN London Prepaid Return Label
Where available, customers may choose to return their parcel using an ARIN London prepaid return label.
Upon approval of your return, a flat return shipping fee of £14.95 per parcel will be deducted from your refund. The same value will then be credited to your ARIN London account as store credit, valid for 24 months from the date of issue and redeemable on a future purchase.
This provides a convenient prepaid return service while allowing you to retain the full value of the return shipping fee for a future order.
Option 2: Arrange Your Own Return
Customers may choose to return their parcel using any tracked and insured delivery service of their choice.
Upon approval of your return, ARIN London will issue £14.95 in store credit to your ARIN London account, valid for 24 months from the date of issue and redeemable on a future purchase.
The store credit amount is fixed at £14.95 per approved return parcel and will be issued regardless of the shipping cost incurred or the carrier selected.
This allows you the flexibility to choose your preferred delivery service while still receiving the same £14.95 store credit benefit.
Store Credit
Store credit issued under this policy is valid for 24 months from the date of issue and may be redeemed on future purchases at ARIN London.
Store credit has no cash value, is non-transferable, and cannot be exchanged for cash.
REFUSAL OF RETURNS
ARIN London reserves the right to refuse any return, exchange, refund, store credit request, or other remedy where the returned item does not comply with this policy, shows signs of wear or use, has been damaged after delivery, has been altered, repaired, cleaned, resized, engraved, personalised, or otherwise modified, or where ARIN London reasonably suspects misuse, abuse, fraudulent activity, or breach of this policy.
REFUNDS
Approved refunds will be issued to the original payment method used for the purchase.
Refunds are typically processed within 14–30 business days following receipt and inspection of the returned item. Depending on your payment provider, funds may take additional time to appear in your account.
Refunds will only be issued for the amount actually paid for the returned item.
Where a discount code, promotional code, loyalty reward, referral credit, store credit, gift card, bundle offer, or other promotion was used, the refund will reflect the discounted amount paid and not the item’s original retail price.
Original shipping charges, express delivery fees, gift wrapping fees, customs duties, taxes, import charges, insurance fees, and other optional service charges are non-refundable except where required by law.
Where complimentary shipping was provided because an order met a minimum spend threshold and a return causes the order value to fall below that threshold, ARIN London reserves the right to deduct the applicable shipping charge from the refund where permitted by law.
Any complimentary gifts, gifts with purchase, promotional items, or bonus products must also be returned. If they are not returned, ARIN London reserves the right to deduct their retail value from the refund where permitted by law.
EXCHANGES
Exchanges are subject to product availability at the time the returned item is received and approved.
If the replacement item has a higher value, the customer must pay the difference before dispatch.
If the replacement item has a lower value, any refund will be limited to the amount originally paid for the returned item after any discounts, promotions, credits, vouchers, or offers applied to the original order.
Exchange requests do not reserve inventory until the returned item has been received, inspected, and approved.
Need to exchange an item? Request a Return or Exchange
FAULTY, DAMAGED OR INCORRECT ITEMS
If your item arrives faulty, damaged, defective, not as described, or if you have received an incorrect item, please contact care@arinlondon.com as soon as possible with your order number and photographs of the issue.
In these circumstances, please do not arrange a return independently.
A member of our Client Care team will personally assist you and arrange the most appropriate return solution at no additional cost to you where applicable.
Customers should notify ARIN London within a reasonable period after discovering any fault, damage, defect, or incorrect item and should cease using the product where continued use may worsen the condition, affect inspection, or contribute to further damage.
GIFT RETURNS
If you received an ARIN London piece as a gift and wish to return or exchange it, please contact care@arinlondon.com with proof of the original purchase.
Refunds will normally be issued to the original purchaser using the original payment method unless otherwise agreed by ARIN London.
INSPECTION & FINAL DECISION
All returned items are subject to inspection upon receipt.
ARIN London reserves the right to refuse, reject, partially refund, reduce the refund amount, decline an exchange request, or return items to the customer where the return does not meet the requirements of this policy.
ARIN London’s assessment of the condition, eligibility, and compliance of returned goods shall be final for the administration of this voluntary returns policy, without affecting any statutory rights available under applicable consumer protection laws.
POLICY CHANGES
ARIN London reserves the right to amend, update, withdraw, or modify this Returns, Refunds & Exchanges Policy at any time. Any changes will not affect orders placed before the effective date of the revised policy, subject always to applicable consumer protection laws.
YOUR STATUTORY RIGHTS
Nothing in this Returns, Refunds & Exchanges Policy limits, excludes, or affects any rights you may have under applicable consumer protection laws.